Refund Policy

Last Updated: November 22, 2025

This Refund Policy explains our policies regarding refunds for subscription fees paid for Rehabiri services. By subscribing to our services, you agree to this Refund Policy.

1. Subscription Plans

Rehabiri offers various subscription plans (Basic, Pro, Super) with different features and pricing. All subscriptions are billed on a recurring basis (monthly or annually) until cancelled.

2. Free Trial Period

If applicable, we may offer a free trial period for new subscribers. During the free trial:

• You can cancel at any time without being charged
• If you do not cancel before the trial ends, you will be automatically charged for the subscription
• Free trials are typically offered once per user/clinic

3. Refund Eligibility

We offer refunds under the following circumstances:

3.1 7-Day Money-Back Guarantee

• First-time subscribers are eligible for a full refund within 7 days of their initial subscription payment
• This applies only to the first payment and not to renewal payments
• To request a refund, you must contact our support team within the 7-day period

3.2 Service Issues

• If our service experiences significant downtime or technical issues that prevent you from using essential features
• If we are unable to resolve the issue within a reasonable timeframe
• Refunds will be prorated based on the affected period

3.3 Billing Errors

• If you were charged incorrectly due to a system error
• If you were charged after cancelling your subscription (subject to verification)
• Duplicate charges or unauthorized charges

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Subscription renewals after the initial 7-day period
• Partial months or unused time remaining in your billing period
• Change of mind after the 7-day guarantee period
• Failure to use the service or features
• Violation of our Terms and Conditions resulting in account termination
• Downgrading from a higher-tier plan to a lower-tier plan

5. Cancellation Policy

You may cancel your subscription at any time:

• Cancellation can be done through your account settings
• Upon cancellation, you will retain access until the end of your current billing period
• No refunds are provided for the remaining time in your billing period
• You will not be charged for subsequent billing periods after cancellation

6. How to Request a Refund

To request a refund:

1. Contact our support team at support@rehabiri.com
2. Provide your account email, subscription details, and reason for the refund request
3. Include any relevant documentation (e.g., screenshots of technical issues)
4. Our team will review your request within 2-3 business days

7. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method within 7-10 business days
• You will receive a confirmation email once the refund is processed
• Depending on your payment provider, it may take additional time for the refund to appear in your account
• Your subscription will be cancelled immediately upon refund approval

8. Upgrades and Downgrades

8.1 Upgrading

• When upgrading to a higher-tier plan, you will be charged the prorated difference
• The upgrade takes effect immediately
• Your billing date remains the same

8.2 Downgrading

• Downgrades take effect at the start of your next billing cycle
• No refunds are provided for the difference between plans
• You retain access to your current plan features until the billing cycle ends

9. Special Circumstances

In exceptional circumstances not covered by this policy, refund requests will be evaluated on a case-by-case basis at our sole discretion. We reserve the right to modify or deny refund requests that do not meet our policy criteria.

10. Chargebacks

We encourage you to contact us directly for refund requests rather than initiating a chargeback with your payment provider. Chargebacks may result in immediate suspension of your account and may affect your ability to use Rehabiri services in the future.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

• Email: support@rehabiri.com
• Subject Line: Refund Request - [Your Account Email]